Rapid Information Systems/Our solutions/Communication
Rapid SMS empowers local authorities to streamline communication, gather valuable feedback, and foster stronger engagement with residents. With a user-friendly interface and efficient functionality, Rapid SMS has become an indispensable tool for councils aiming to enhance their ability to communicate with residents and improve the overall satisfaction of their communities.
Surveys
Allowing for integration with housing management and CRM, LA’s can send satisfaction surveys to residents regarding recent repairs, satisfaction surveys or for polling reasons. Surveys can be automatically sent based on a trigger event.
SMS Notifier and Responder
LA have utilised Rapid SMS to keep residents informed about important updates, including Covid-19 messages, housing benefit application progress, rent and balance status.
Campaigns
Rapid SMS offers a flexible solution for councils to address specific needs within their communities. Through the SMS Notifier application, councils can set up various message notifications for different purposes. These notifications range from informing residents about scheduled repair works, requesting confirmation of appointments, to reminding tenants about outstanding rent and balance.
Product overview
| Service | Basic | Advanced | Premium |
|---|---|---|---|
| Number of users | Internal = 20 External = 200* |
Internal = 50 External = 500* |
Internal = 80 External = 800* |
| Development time | No time allocated. Additional charges apply at day-rate. | Six days allocated per annum. Additional charges apply at day-rate. | 12 days allocated per annum. Additional charges apply at day-rate. |
| User support | SME support through LA Contact | Dedicated portal access | Dedicated portal access |
| Rapid Instance | ✔ | ✔ | ✔ |
| Rapid Server (Hosting) | ✔ | ✔ | ✔ |
| System backup | ✔ | ✔ | ✔ |
| Database | ✔ | ✔ | ✔ |
| Emails | ✔ | ✔ | ✔ |
| Rapid Branding | ✔ | ✖ | ✖ |
| Personalised Branding | ✖ | ✔ | ✔ |
| Basic Reporting (Rapid dashboards) | ✔ | ✖ | ✖ |
| Basic Reporting (with options to customise dashboards) | ✔ | ✔ | ✖ |
| Reporting ‐ Integration (Power BI) | ✖ | ✖ | ✔ |
| GPS | ✔ | ✔ | ✔ |
| Data capture | ✔ | ✔ | ✔ |
| Third party data capture via secure link | ✖ | ✔ | ✔ |
| Capture photos | ✔ | ✔ | ✔ |
| Active Directory ‐ Security/Passwords | ✖ | ✔ | ✔ |
| Single sign-on | ✔ | ✔ | ✔ |
| Bug Fixing | ✔ | ✔ | ✔ |
| Testing | ✔ | ✔ | ✔ |
| Security Management & updates | ✔ | ✔ | ✔ |
| Account Management | ✔ | ✔ | ✔ |
| SMS Notifications | ✔ | ✔ | ✔ |
| Email Notifications | ✔ | ✔ | ✔ |
| Two-Way Database Integration | ✖ | ✔ | ✔ |
| Mail-Merge Letter Attachment | ✖ | ✖ | ✔ |
| Two-Way SMS Communication | ✖ | ✖ | ✔ |
Next Estates→
