Welfare rights referral

London Borough of Camden

Provides specialist welfare rights advice and casework to council tenants to help them sustain their tenancies, ensure they receive appropriate benefits entitlement and avoid getting into rent arrears. New council tenants are assisted in managing their tenancies by receiving benefits and budgeting advice from the introductory stage to when they become secure tenants. New applications are pre-populated using detailed data from the Northgate housing management system to reduce officer time and cost, and improve accuracy.