Support services mobile application

Stevenage Borough Council

This mobile app ingrates with the support services module on the Northgate housing management system and allows support staff to contact residents at the schemes on a daily basis including visits, welfare checks, pull cord tests, and emergency calls.

A number of resident details are available including contact details, control measures, person attributes, and consent information, as well as recording all details of the visits.

The app reduces trips back to the office and double-keying. Improves the accuracy of back-office processes for cost saving and greater resident satisfaction.