Spring update: Three new digital solutions delivered

Hello subscriber,

As we move into March and welcome the first signs of spring, lighter mornings, warmer days, and a sense of renewal, it is a great moment to reflect on the meaningful work delivered across our teams. This month, we are pleased to showcase three impactful projects successfully completed for our customers across local government and the charity sector.

As our Rapid solutions continue to grow and evolve, we are increasingly collaborating with multiple local authorities on shared platforms and common capabilities. This multi LA approach strengthens value for everyone involved, reducing duplication, accelerating delivery, and enabling councils to learn from one another's successes. Looking forward, we will also continue exploring opportunities to embed AI into our solutions where it genuinely adds benefit, enhances service quality, and aligns with public sector guidelines and ethical standards. Together, these developments position us strongly for the next phase of innovation and partnership across the sector.

1. Legacy Application Modernisation Successfully Delivered

We successfully completed the modernisation of a long standing on premise application by rebuilding it in Rapid and migrating it to the cloud. This upgrade replaced an unsupported legacy system with a secure, scalable, and fully maintainable solution.

Delivery Highlights

• Rebuilt essential Document Archiving solution with improved indexing, search and document workflows.
• Introduced robust role based permissions and document check in/check out.
• Enabled new-starter data integrations flowing from SAP.
• Delivered full audit trails for actions, workflows and document access.
• Streamlined reporting and strengthened SLA monitoring.
• Improved reliability and performance for day to day operations.

This modernisation has created a stronger, more future proof foundation for continued service improvement.

2. SMS Survey System

We also delivered a new SMS Survey System, enabling more responsive engagement with social housing tenants and improving how repair and service feedback is captured.

System Capabilities Now Live

• Configurable surveys with flexible question types.
• Personalised SMS invitations issued through GOV.UK Notify.
• Intelligent parsing of Yes/No replies and detailed tenant feedback.
• Secure storage and full NEC integration for responses.
• Scalable and secure architecture able to handle high message volumes.

Completed Delivery Phases

1. Identified and validated NEC survey recipients.
2. Built the SMS notifier module.
3. Configured survey questions within NEC.
4. Implemented logic for initial responses.
5. Added follow up response handling and completed end to end testing.

The system now gives Lambeth Council real time insight into tenant satisfaction, helping inform service improvements.

3. Supporting the Charity Sector: Client Progress Platform Delivered

We successfully delivered a cloud based Client Progress Tracking Platform, enhancing how the charity monitors client wellbeing, progress, and support needs. Built using Rapid's low code platform, the solution provides a modern and scalable digital approach to managing client journeys.

What the Platform Delivers

• Digitised assessments across key wellbeing domains including Health, Wellbeing, Personal Resilience, Social Connectedness, and more.
• Automated calculation of wellbeing and assessment scores.
• Priority ratings to support personalised planning.
• Tailored for different audiences.
• Reporting tools for individual and cohort analysis.
• PDF export, printing, diary/calendar functionality, and secure staff logins.
• Central admin dashboard for permissions and oversight.

Discovery Highlights

At the start of the project, we carried out a focused discovery phase to refine and structure assessment questions.

This ensured that:

• Each question aligned to a measurable outcome.
• Data collection supported robust analysis and longitudinal tracking.
• All content was optimised for usability within the platform.

This work enabled the delivery of a high quality tool that now supports Disability Solutions West Midlands in providing more informed, targeted support to clients.

Thank you for your continued trust and partnership.

The Rapid team.