Onboarding
We believe that the functionality of our software is just the tip of the iceberg. The real value lies in how we roll out the system to you. At Rapid, we have designed a unique 'Onboarding Implementation Programme' that follows a well-defined journey with key milestones. These milestones represent the individual…
We believe that the functionality of our software is just the tip of the iceberg. The real value lies in how we roll out the system to you.
At Rapid, we have designed a unique 'Onboarding Implementation Programme' that follows a well-defined journey with key milestones. These milestones represent the individual phases of your implementation journey.
Our aim is to give you value from your investment as quickly and as fully as possible. We'll be using these milestones to help us both track and communicate progress towards successfully launching your solutions.
Our years of software deployment expertise have helped us define the Onboarding methodology. It is a journey based on best practices and designed to deliver timely value to you and your colleagues. And while it is ultimately your journey, we are here to support you all along the way.
Journeys
You can choose between three onboarding journeys as set-out below based on your specific needs and requirements. There is also the ability to bespoke your journey and add any additional support where required – please just let us know.
| Service | Basic | Advanced | Premium |
|---|---|---|---|
| Training Internal | Train the Trainer | Two Initial Training Sessions with follow-up review later in contract. | Three initial Training sessions with Four Training Sessions per Annum. |
| Training External | Train the Trainer | Train the Trainer | One External Training session with ongoing annual review. |
| Documentation | Basic Technical Documents | Technical Documentation Basic Product Documents Basic Training Documents | Technical Documentation Bespoke Product Documents End-to-End Training Documents |
| Onboarding/Set-Up | No onboarding completed* | Two days of onboarding completed* | Five days of onboarding completed* |
| Integration/API's | No integration work to be completed* | No integration work to be completed* | Up to two systems to be integrated based on eight days work* |